Managing expectations is one of the most important parts of a home inspection. Failing to help clients set and manage their expectations can cause problems for both client and home inspector.
What a home inspection is – A limited, visual, non-invasive examination of the condition of a home as it was on the date of inspection. Let’s break this down:
What a home inspection is not:
How the home inspector can help the client manage their expectations. (1) Have a clear understanding of what the client’s expectations are. Ask questions to clarify and confirm details. (2) Discuss the client’s expectations and clarify what will happen during the home inspection. The home inspector needs to be patient, diplomatic and a good listener. Ensure that the client understands what will and what will not be done as part of the inspection. Document any conversations for the protection of all parties. (3) The inspection agreement should clearly set out what is and what is not covered in the inspection. For example, the client may think that the home inspection will automatically include mold, termite, and radon testing. The savvy inspector should make every reasonable effort to ensure the client reads and understands the inspection agreement. (4) The inspector’s website should have a link to the applicable Standards of Practice the inspector works under. Some inspectors also have a link to SOP in their reports.
Conclusion: Helping clients to manage their expectations will help them have a better inspection experience and reduce the likelihood of complaints for the home inspector.
Call us – We’d be happy to help you have a great home inspection experience!